We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The rug came quickly, the smell faded during the night on the balcony (we already have frosts). The filler easily settles on the bottom layer of the rug, but the joint in the middle is not convenient, it accumulates a small filler. I tried to shake and almost all the filler fell out through the holes on the floor. So it’s not clear how to shake it.
it took about 3 weeks to arrive, all is ok, will let you know later if it works
Received in 10 days. Good shopping. I will put more comments
Mat super the checks. Shipment very fast. To Poland in 2 weeks. Cat very zadwolony.
Thank you! Package of China in Moscow came in two weeks. And see how to use. Photo attached.
High quality and consistent with the description.. trusted store..
The parcel came quickly 16 days, the mat is a good little smell, but quickly weathered, smells of rubber.
The mat works. And like it. In Krasnoyarsk drove 30 days
Love it… It really holds the mess my cats take with when they come out
Very long shipping. The mat came in a normal package, not only that it was folded in half, and also it is all crumpled, looks like a crumpled piece of cardboard box. I do not even know how to straighten it, I’ll try to warm it with a hairdryer. The mat has a chemical smell, hung out the window, I hope it will fade. For such money expected better quality, at least good packaging.
Really good quality but was a bit disappointed that litter mat was still small for ordering biggest size.
Great rug, walked for a long time, but this is our mail… The store extended the protection of the goods. Everything is done qualitatively
Very happy finished the rocks everywhere on the floor I use for 1 weeks I will order again for the other litter super purchase
The mat is good, the size approached, I do not have so much space! The truth is a small smell, but I hope to fade! Not yet used in action! But so everything suits! Seller recommend!
Filler Catsan, it has large pieces that do not always fall into the holes of the rug. Most of it still remains in the carpet, which is definitely pleasing. A super thing that helps the filler is not carried throughout the apartment.
The product was 3 months old. Sent quickly, the whole problem I think in the shipment. The mat is good, all as in the description.
Very good material and size. Really work for what I need.
Very good mat!! Big, walked a little long and the code was not tracked, and so everything is fine!
The rug came for a month. Specially took Gray, so that the dust from the filler was not so visible. There was a chemical smell, ventilated on the balcony. The holes themselves, those in the depth of the “hole”, 3mm, the holes at the entrance to the “hole”-5mm, so that it is suitable for small filler. From the particles of the filler on the apartment will not completely relieve, but most of the mat delays. Great device, I think.